Terms of Service

1. Scope

These Terms of Service govern the use of the website Zenarion (the "Service") operated by Riya Thai Massage by Kusnirik (the "Provider"). By using the Service you agree to these terms.

2. The Service

Zenarion is a directory of Thai-massage salons in Switzerland. The Service includes:

• The display of publicly available business information about salons (name, address, opening hours, photos, reviews), including data sourced from the Google Places API.
• User-generated content (reviews) within our Review guidelines.
• Stories: salon owners may post ephemeral 24-hour photos of their business, which disappear automatically once that period elapses.
• The facilitation of booking requests between visitors and salons (see §3).

The Service is provided free of charge to visitors. Salon owners can claim their listings free of charge. Paid plans are also available (“PRO” for one location, “Studio” for multiple locations) with a booking suite (real-time bookings, staff management, waitlist, customer management, data export, SMS notifications); optional salon websites and email campaigns are activated per salon on request. Prices, invoicing, plan periods and the monthly allowances included in the plans are governed by §17. PRO may additionally be granted by individual agreement (e.g. under the Founding Member Programme, §14).

3. Bookings — Zenarion as intermediary

Zenarion provides a booking form through which visitors can send a booking request to a salon. Important:

• We are not a party to the contract. The contract for the massage service is concluded directly between the customer and the salon. Zenarion only facilitates the request and the response.
• We do not handle payments for treatments. Payment, receipts, refunds and cancellation fees are settled directly between customer and salon. (Billing of paid plans between Zenarion and salons is governed by §17.)
• Cancellation policy is the salon's responsibility after confirmation. Via the platform a booking can be cancelled up to 24 hours before the appointment; thereafter the salon's own terms apply.
• No guarantee of response. We cannot guarantee that any salon — especially an unclaimed one — will respond to a request. Requests to salons without a Zenarion account are held in a demand pool until the salon claims its listing.
• Public demand display. On salons that have not yet claimed their listing, booking requests are displayed publicly in abbreviated form (first name + last initial, service, rounded time). Details in Privacy policy §5.

4. AI-generated content

Certain content on the Service is generated automatically by AI models:

• Image captions (alt text): short descriptions of salon photos for image search and accessibility, generated by OpenAI.
• Salon and city descriptions: optional drafts based on public data which we or the salon can then revise.

AI-generated content is provided "to the best of our knowledge" and may contain inaccuracies. It does not constitute a recommendation or endorsement of the salon by Zenarion. Complaints are handled via the notice-and-takedown address in §9.

5. User obligations

Users undertake to:

• submit only truthful, first-hand experiences in reviews;
• refrain from posting unlawful, defamatory or discriminatory content;
• not publish personal information about individual staff members beyond what is already public;
• not use the Service for spam, automated scraping or other abusive purposes;
• provide their correct identity, phone number and email address when submitting a booking request.

6. Acceptable use of bookings

Booking requests must not be used to:

• flood a salon with artificial demand ("spam bookings");
• sabotage a competitor — for example through deliberate no-shows;
• act under a false identity or with falsified contact data;
• artificially manipulate the public demand display.

We deploy technical safeguards (Cloudflare Turnstile, IP- and email-based rate limits). Booking requests that obviously breach these rules may be deleted without notice. In serious cases we reserve the right to pursue legal remedies.

7. Reviews and other user-submitted content (including Story photos)

Users retain ownership of the content they submit — including uploaded Story photos — but grant Zenarion a non-exclusive, worldwide, royalty-free licence to display, translate and distribute that content as part of the Service.

When a salon owner uploads a Story, they warrant that they own or are licensed to use the image, that they have obtained the consent of any identifiable person depicted, and that the content is lawful under Swiss law. Stories auto-publish; we may remove any Story under the notice-and-takedown process in §9 (same-day takedown).

Reviews must comply with our Review guidelines. We may remove content that violates these terms or applicable law.

8. Salon listings

Listings include data sourced from public registries and from Google Places API. We make reasonable efforts to keep this information accurate but make no warranty as to completeness or currentness. Salon owners can claim their listings and manage them through the dashboard.

Data ownership and export: The booking, customer and review data your salon generates through Zenarion belongs to you. You can export it yourself at any time from your dashboard in a standard format (CSV). We never hold your data hostage.

Salon website (optional): On request we provide a simple one-page website for your salon at zenarion.ch/web/…, generated from your listing. The website may include online booking and — where enabled for your salon — your gift-card sales. You choose the design and logo and are responsible for holding the necessary rights to uploaded content (in particular your logo and images). You can unpublish the website at any time; we may disable the feature in case of abuse or when the agreement ends.

Staff access (optional): Salons may give employees an access link with a code, limited to viewing, adding and cancelling current and future bookings. The salon is responsible for sharing, managing and revoking this access.

SMS allowances and credits: SMS notifications to guests are metered. Paid plans include a monthly allowance (§17) that is reset at the start of each calendar month — unused included SMS expire and do not carry over. SMS credit packs can additionally be purchased; purchased credits do not expire monthly and are consumed after the included allowance. One unit is consumed per SMS sent; failed sends are automatically re-credited. When no allowance or credits remain, notification automatically falls back to email. Included allowances have no cash value and may be adjusted with effect for future billing periods; credits already purchased are not unilaterally reduced. Credits are non-transferable.

Booking widget (embedding): salons are granted the right to embed the Zenarion booking widget on their own website. This licence may be revoked in case of abuse.

Offer emails to own guests (optional):salons may occasionally send offers or news via Zenarion to their own past guests (Art. 3 para. 1 lit. o Swiss UCA — advertising one's own similar services to existing customers). The salon is responsible for the content of such offers (including honouring announced discounts). Every such email contains an unsubscribe link; unsubscribes are honoured permanently. We may disable the feature in case of abuse. Sending is subject to the monthly allowances under §17: if an audience exceeds the remaining allowance, the send is limited to the available volume; the actual recipient count is shown before sending. To protect deliverability, technical limits apply (including a maximum audience per campaign, one campaign at a time, and platform-wide sending limits); Zenarion may defer or refuse sends. Emails that are not sent are automatically re-credited to the allowance.

Gift cards and promo codes (PRO):salons can issue gift cards and discount codes, redeemable during online booking. Gift cards are issued and sold BY THE SALON: the purchase and the monetary claim exist exclusively between the buyer or guest and the salon — payment goes directly to the salon's account, and the salon owes the service. Zenarion only provides the technical issuance and validation of codes and is neither a payment nor a contract party (§3). Value, remaining balance and validity period are stated on the gift card; the validity stated there governs. The salon remains responsible for honouring codes — including after ending its collaboration with Zenarion; the gift card list is part of the data export under this §8.

9. Notice and takedown

If you believe content on the Service infringes your rights or is otherwise unlawful, send a detailed notice to [email protected] or [email protected]. Include: a precise description of the content, the URL where it appears, the legal ground for your complaint, and your contact details. We will review and respond within a reasonable time.

10. Disclaimer of liability

The Service is provided "as is". To the maximum extent permitted by Swiss law, the Provider disclaims all warranties, express or implied, and shall not be liable for any direct, indirect, incidental or consequential damages arising from the use of, or inability to use, the Service — including damages arising from booking requests that are not or only belatedly confirmed.

11. Changes to these terms

We may update these terms from time to time. Material changes will be notified on this page. Continued use of the Service after changes constitutes acceptance of the new terms.

12. Governing law & jurisdiction

These terms are governed by Swiss law, without regard to its conflict-of-law principles. Exclusive jurisdiction lies with the ordinary courts of Zürich, Switzerland, subject to mandatory consumer-protection provisions.

13. Contact

Questions about these terms: [email protected].

14. Founding Member Programme

The Founding Member Programme is an invitation-only offer limited to the first ten salons we onboard. Once the ten places are filled, the programme closes to new salons.

• Commission-free bookings: a Founding Member pays no commission and no monthly fee on bookings received through Zenarion, for as long as the listing stays active and in good standing under these terms.
• 90-day featured placement: priority placement at the top of the relevant city and massage-type pages for 90 days, starting when the claim is approved.
• Permanent Founding badge: a Founding Member badge shown on the salon's card and detail page.

In return, the salon places the Zenarion booking button on its own website (a backlink to Zenarion). Founding Member status is granted by the Provider at its discretion and confirmed by email. The Provider may close the programme to new salons at any time; existing benefits are unaffected. We may withdraw the badge and placement if the salon materially breaches these terms.

15. Bookings via AI assistants

Booking requests arriving via third-party AI assistants through our booking interface count as bookings by the respective guest. The acceptable-use rules (§6) apply to such bookings in the same way; salons fulfil them like any other booking. We may rate-limit automated access and block it in case of abuse.

16. Termination and account deletion

Salon owners may delete their account at any time. A claimed listing then reverts to an unclaimed public directory entry; the publicly available business data remains. In line with the data ownership set out in §8, we recommend exporting your booking, customer and review data before deletion. Any salon website is unpublished. Guest data is handled in accordance with the privacy policy (§10 and §11 there). Unused included allowances and purchased credits lapse on account deletion; no refund is given to the extent permitted by law (§17). Zenarion may terminate the relationship in case of abuse (§6 and §9).

17. Paid plans, invoices and allowances

Paid plans (PRO, Studio) are offered at the prices shown on the pricing page at the time of ordering (monthly or yearly periods). All prices include 8.1% Swiss VAT. Billing is by invoice with a Swiss QR payment part, payable within 30 days. The plan period is activated upon receipt of payment; renewal periods start at the end of the current period.

No automatic renewal: plans do not renew automatically and nothing is charged automatically. If no renewal invoice is paid, the plan ends at the end of the period; the salon reverts to the free plan and paid features are deactivated. The listing and all data remain and can be exported at any time in accordance with §8. We may, but need not, send renewal reminders before expiry.

Included allowances: paid plans include monthly allowances for SMS and campaign emails at the levels shown on the pricing page. Allowances are reset to the plan level at the start of each calendar month (Zurich time); unused volume expires and does not carry over. Free trials and access granted free of charge may be excluded from included allowances.

Credit packs: additional SMS and email credits can be purchased as packs at the prices on the pricing page. Paying for a pack grants credits only (no plan period). Purchased credits do not expire monthly but are usable only while a paid plan is active; during an interruption they are retained and become usable again once a paid plan resumes. Failed sends are automatically re-credited. Credits are non-transferable and — to the extent permitted by law — non-refundable; they lapse on account deletion (§16).

Changes: prices, plan contents and allowance levels may change with reasonable notice; changes take effect only from the next billing period.